Our Speakers
Host
Keynote Speaker
Tom Whittington
Director of Retail and Leisure Research, Savills
Tom Whittington
Director of Retail and Leisure Research, Savills
Tom has advised retailers, landlords and developers for 25 years on all things retail, from store expansion strategies, shopping centre feasibility and supermarket performance. For the last 10 years Tom has been a commentating on ways of rationalising and improving retail places to address the needs created from over expansion and addressing both economic and environmental sustainability challenges. His passion lies with creating genuine curated mixed use spaces that serve better social value, have more positive environmental impact, while still fulfilling the financial expectations of investors and other key stakeholders.
Claire Harper
Marketing and Retail Authority
Claire Harper
Marketing and Retail Authority
Claire Harper is a marketing and retail authority with the success of some of the UK’s top brands to her name, including Argos, Ocado, Sainsburys and Mamas & Papas. Claire’s extensive experience in the retail sector cements her position as a leading expert in developing and enhancing a company’s brand and marketing strategies.
Dr Amna Khan
Consumer Behaviour Expert, Manchester Metropolitan University
Dr Amna Khan
Consumer Behaviour Expert, Manchester Metropolitan University
Amna is leading consumer behaviour media expert, academic researcher, and published author. She enjoys speaking about consumer behaviour and psyche, speaking to key institutions and global brands to help them unpack what is happening, why and what the future holds?
Awarded a prestigious corporate PhD scholarship from AstraZeneca Pharmaceuticals, she empowers brands, businesses and creators to build trusted relationships with consumers.
She is a go-to media contributor, for BBC, ITV, Channel 5, BBC Radio and The Conversation and internationally to CGTN (China Global TV Network) and CTN (Canada TV News). She has featured on over 35+ primetime retail documentaries for Netflix, Channel 5 and Channel 4 discussing brands, such as Deliveroo, ASOS, Tesco, Coca-Cola and Primark.
Amna has partnered with Global brands such as Paypal, Tesco Mobile and Sainsbury on marketing campaigns providing research evidence insights and opinions.
Andrew Murphy, OBE
Group CEO, The Entertainer (Amersham) Limited
Andrew Murphy, OBE
Group CEO, The Entertainer (Amersham) LimitedAndrew is the Group CEO of TEAL, the UK’s largest specialist toy business and owner of The Entertainer, Early Learning Centre & Addo Play. Operating as a designer, sourcer, franchisor, wholesaler, retailer and concessionaire, TEAL leverages these capabilities across the UK, in over 1000 locations, and in 21 countries overseas; through wholly owned retail channels and partner businesses. Andrew spent the first 30 years of his career at the John Lewis Partnership - latterly as Group Chief Operating Officer, leaving to co-found GreenFox Energy - a provider of solar energy services - and undertake senior advisory work for Bain & Co prior to joining TEAL. Andrew was awarded OBE for services to Retail in the King's 2024 New Years Honours, recognising over two decades of work with government, local authorities and across the private sector to nurture, advocate and grow the UK's retail industry. Andrew holds what's proved to be a largely useless MA in Politics from The University of Aberdeen and splits his time between Amersham, London and his home near Edinburgh, where he lives with his wife, Jane, their three sons and a deranged, but loveable, Cocker Spaniel called Lyra.
David Woodman
Senior Customer Experience Strategy Director, Bewonder*, JLL UK
David Woodman
Senior Customer Experience Strategy Director, Bewonder*, JLL UKDavid has been pioneering customer experience innovation in commercial real estate for 18 years, working with leading UK investors including M&G, Royal London, Hammerson and The Crown Estate to transform how properties engage with their occupiers and visitors. As co-founder of the customer experience division within Bewonder* (JLL’s internal creative consultancy), David specialises in developing insight-led CX strategies and implementing customer-centric operating models across retail, mixed-use, office and hospitality sectors. His passion lies in placing people at the heart of strategic solutions, using customer journey mapping, voice of customer insights, and experience audits to create environments that genuinely serve user needs while delivering strong returns for investors and stakeholders.