Mike Galea is the Guest Experience Director for OCS’s Private Sector, Venues & Workplace division, where he leads the strategy behind some of the UK’s most dynamic front‑of‑house and workplace experience environments. With a career spanning leadership development, organisational culture, and service excellence, Mike specialises in creating emotionally intelligent, human‑centred experiences that strengthen customer engagement and builds long‑term loyalty.

Mike’s work centres on elevating guest and customer experience through empowered teams, deeply considered service design, and data‑led continuous improvement. He currently oversees the evolution of OCS’s premium Guest Experience brand across more than 20 locations, shaping how teams connect with visitors, tenants, and destination partners every day.