More speakers will be announced in the coming months.

 The topics covered will include:

– Reimagining retail – A forward looking session examining the opportunities for Retail Destinations in the post COVID era.

– Security & crime – Always a key area for centre managers to consider, the conference will identify innovations and the latest advice.

– Digital retail – The latest examples of how physical and digital retail can be intertwined for mutual benefit will be discussed.

– The future – Industry leaders will deliver their vision for the future!


This is an event not to be missed! 


Programme & Speaker details below 


Dr Tim Denison 

Dr Tim Denison is Director of Retail Intelligence at Ipsos Retail Performance, which provides footfall-monitoring solutionsshopper tracking, queue management systems, in-store behavioural research to retailers worldwide. It is a specialist division of Ipsos, the third largest global market research company. He is a regular commentator and conference speaker on behavioural trends in retailing.

Before helping to establish the business, over 25 years ago, Tim consulted in retail and consumer branding issues and managed the Institute for Advanced Research in Marketing at Cranfield School of Management, working on key research and policy issues on behalf of organisations such as the European Commission and The Chartered Institute of Marketing. He trained as a social scientist and a marketer.

Tim co-founded the RTT with Helen Dickinson OBE, formerly of KPMG and now Chief Executive of the British Retail Consortium.

Suzanne Anderson Brown

Brunswick Shopping Centre

I have always held a keen interest in the commercial property world, beginning my career as a retail shop assistant, quickly gaining promotion to manager at 19 and then, on to achieving senior management roles along the way.

In my earlier career, I undertook a variety of Regional and Area Management retail positions, culminating in the role of Retail Operations board director- during a time when it was the ‘hay day’ for High Street retail.

My shopping centre management experience spans 20 years, beginning in 2001, when I became the executive director of The Light, owned by HBOS, the multi-award winning, premier mixed-use Retail and Leisure development in Leeds city centre.

My career in the shopping centre industry has included working with the likes of Capita, Hermes, Westfield, La Salle Investments, M&G and CBRE, managing centres like Coppergate York, The Broadway Bradford, to interim Centre Director roles for 2 top 10 shopping centres – Manchester Arndale and Centre MK Milton Keynes.

And now to my current role at Brunswick Centre, where I recently received the accolade, Sceptre Awards Centre Manager of the Year. An industry recognition that gives me a real sense of pride in my achievements to date.


Mary Wallace


Mary helps all kinds of businesses to design new value propositions, customer experiences, connected services and ways of working.

At the heart of Mary’s practice are the questions:

  • What impact do changing consumer behaviours have on your business?
  • What are the potential challenges and opportunities?
  • What are the new capabilities you need to take advantage of this change?
  • Or, in short: How do you design a business?

She combines her thought leadership role – on how the ‘big picture’ directly affects customers, employees and businesses– with practical, real-world business delivery to create sustainable, scalable, meaningful value.  Mary’s experience goes beyond ‘Retail’ and encompasses any business seeking to create value from a customer experience – whether that is achieving a sale, connecting processes together to deliver useful services or transforming the business organisation.

Her client portfolio includes Nike; Harrods; Marks & Spencer; Shell; BP; Mondelez; EDF; TUI; Warner Bros; Barclays; RBS; Matalan; Home Bargains; Emirates; KLM; Beiersdorf; Sainsburys; John Lewis; Waitrose; Cult Beauty.

Outside of IBM, Mary has, for the past 7 years, been an industry leader & coach at Hyper Island (Manchester, London & Stockholm). In addition, Mary is a Non-Executive Director of 2 scale-up companies (UK & France) and is the creator and co-presenter of the ‘Homeground’ podcast, about UK high streets and towns.

Gareth Jordan

ART Software Group

Gareth Jordan is a Director at ART Software Group, creators of Retail Advantage analytics. 

Retail Advantage is an influential, innovative solution at the forefront of assisting professionals with new ways to analyse key performance data and support brand-partners by creating a connected community. Used widely throughout the UK and Europe, Gareth oversees the platform’s business development and excels at helping centre managers streamline workflow to optimise and unlock potential in data to increase revenues and rental values. 


Backed by more than a decade of experience working with professionals in retail and leisure destinations, he remains focused on developing and enhancing data opportunities on leading schemes, implementing analysis environments for shopping centres, outlets, retail and mixed-use portfolios that deliver results.